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Please note that
this document was prepared based on the most common questions that we receive
from our web site. If you cannot find an answer to your question, please
proceed to our Feedback page
to obtain an answer to your specific question. |
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| 1. |
How
safe is it to order parts over the Internet? |
| 2. |
What
are your hours of operation? |
| 3. |
When
I click on the Enter Personal Info button, I am
experiencing problems completing my order. What can I do to correct this? |
| 4. |
When
I click on the Enter Personal Info button or
submit my personal info, I receive a message that says, "Bad
Data Received from Server", "Server Error, Reset by
Peer", "Network Error, Connection Refused",
"Failed to Parse HTTP", or "Server
Has Been Reset". What do these messages mean?
|
| 5. |
When
I submit my personal info I receive a message that says, "Bad
Data Received from Server". Then, when I try to submit it
again, I get a message telling me that I cannot submit the order twice.
Was my order processed? |
| 6. |
When
I order a part, I get an error message from the browser telling me that the SSL
port is not allowed or that the browser is unable to read a page from the
server. How can I get around this? |
| 7. |
How
do I contact you if I have a question about what part I need to order for my
product? |
| 8. |
I
know the part I need but I don't know the part number. |
| 9. |
Do
you have any pictures available for parts? |
| 10. |
How
can I order Literature (Operating or Service Manuals) for my Panasonic product? |
| 11. |
How
do I get my Panasonic product serviced? |
| 12. |
What
is the mailing address for Panasonic's National Parts Center in Kent, WA.? |
| 13. |
Where
can I call for operational assistance on a Panasonic Consumer Product? |
| 14. |
Where
can I obtain a driver for my Panasonic printer? |
|
| Answers |
| 1. |
Q. |
How safe is it
to order parts over the Internet? |
| Top |
A. |
You can be assured that
submitting your credit card information is safer through our site than using a
telephone. When you click on the Enter Personal Info
button on our ordering page, you are connected to a "Secure Server". When
you fill in the Personal Info. page with your data, software on our site
encrypts that data into unintelligible characters. We then transmit that
information to our bank where it is decrypted for processing. Even if the
data were intercepted between us and our bank, it would not be readable.
However, when you provide your credit card number and expiration date over the
phone, that information can be misused in many different ways. For this
reason, you can feel safe in ordering through our site. |
| |
| 2. |
Q. |
What are your
hours of operation? |
| Top |
A. |
Our Parts & Accessories
ordering site is available from 7am to 1am EDT, Monday through Saturday.
Since we provide real-time inventory availability and credit card processing,
we rely on our corporate mainframe for these transactions. Certain
applications running on our mainframe experience periodic downtime in order to
perform file maintenance such as backups, virus protection updates, and
disaster recovery operations. It is during this time that our ordering
site is unavailable to take orders. We are in the process of redesigning
our site to allow us to process orders at any time of the day. |
| |
| 3. |
Q. |
When I click on
the Enter Personal Info button, I am experiencing
problems completing my order. What can I do to correct this? |
| Top |
A. |
If you have a Netscape
browser prior to version 4.5, or an Internet Explorer browser prior to version
4.0, your browser's certificate may have expired. These browsers
contained SSL certificates - used to transfer encrypted data - that expired on
December 31, 1999. You should not continue to use these browsers, but
should upgrade to the latest versions right away.
If you have a recent version of the browser, refer to the next two questions. |
| |
| 4. |
Q. |
When I click on
the Enter Personal Info button or submit my
personal info I receive a message that says, "Bad Data
Received from Server", "Server Error, Reset by
Peer", "Network Error, Connection Refused",
"Failed to Parse HTTP", or "Server
Has Been Reset". What do these messages mean? |
| Top |
A. |
You may be experiencing a
problem caused by your browser. Please try a different version or one
from a different manufacturer. (See Question 3 above for an important
note about browser versions.) If the problem persists, contact us through
our Feedback page (using
the Parts & Service Web Site subject).
Please be prepared to provide as much information as possible including your
Browser type and version number, the page you were on when having problems, and
any error messages you may have received. |
| |
| 5. |
Q. |
When I submit
my personal info I receive a message that says, "Bad Data
Received from Server". Then, when I try to submit it again, I
get a message telling me that I cannot submit the order twice. Was my
order processed? |
| Top |
A. |
If you did not receive a
confirmation page with an order reference number, your order was not
processed. Refer to the prior two answers for possible causes and
solutions. |
| |
| 6. |
Q. |
When I order a
part, I get an error message from the browser telling me that the SSL port is
not allowed or that the browser is unable to read a page from the server.
How can I get around this? |
| Top |
A. |
All Internet access is in
terms of addresses (such as www.pstc.panasonic.com)
and ports. The default port for WWW access is 80, while the default port
for secure WWW access (SSL) is 443. Our server needs to use different
ports: 16384 for WWW access and 16385 for SSL access. If you are
accessing the Internet from within a corporate firewall - which controls access
between a secure corporate network and the totally insecure Internet - you may
get this type of error. You need to inform your network administrator
that you need access to ports 16384 and 16385. |
| |
| 7. |
Q. |
How do I
contact you if I have a question about what part I need to order for my
product? |
| Top |
A. |
Please contact our National
Parts Department at 800-833-9626 or through our
Feedback page (using the Parts Information
subject). |
| |
| 8. |
Q. |
I know the part
I need but I don't know the part number. |
| Top |
A. |
You can use the
Search By Model option on our Search for
Parts page and enter the model number of your product.
If you don't know the exact model number, you can enter the first 2 or 3
characters and we will return a list of possible models for you to choose
from. A search of that model will return a list of available parts for
you to select from. |
| |
| 9. |
Q. |
Do you have any
pictures available for parts? |
| Top |
A. |
No, we're sorry, but at this
time we do not have any pictures. They can only be found in the Service
Literature for the product which can be ordered from our National Parts
Department at 800-833-9626. |
| |
| 10. |
Q. |
How can I order
Literature (Operating or Service Manuals) for my Panasonic product? |
| Top |
A. |
Operating
Manuals are now available On-Line and can be viewed (using Acrobat
Reader), downloaded to your PC for future reference or printing, or purchased
as a hard copy. Service Manuals can be purchased by contacting our National
Parts Department at 800-833-9626 or through our
Feedback page (using the Parts Information
subject). |
| |
| 11. |
Q. |
How do I get my
Panasonic product serviced? |
| Top |
A. |
You can use our
Servicer Locator to find your nearest Panasonic Authorized Factory or
Independent Servicer. |
| |
| 12. |
Q. |
What is the
mailing address for Panasonic's National Parts Center in Kent, WA.? |
| Top |
A. |
Panasonic Service and Technology Company
ATT: Order Office
20421 84th Ave. South
Kent, WA. 98032
|
|
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| 13. |
Q. |
Where can I
call for operational assistance on a Panasonic Consumer Product? |
| Top |
A. |
Please contact our Customer
Call Center at 800-211-7262. |
| |
| 14. |
Q. |
Where can I
obtain a driver for my Panasonic printer? |
| Top |
A. |
Drivers can be found on our
Web Site at:
www.panasonic.com/host/support/core-softwaresupport.html.
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